Jia Lu (jay-loo, they/them) has been described as “relentlessly optimistic,” as someone who “doesn’t mess around and sees things through,” and summed up as “in a word: integrity.”

I would describe myself as a lifelong learner and a serial hobbyist, with golden retriever energy

~


Catch me in the wild playing roller derby, putzing around at the community garden, or biking around Portland.





Principles
The foundation that guides everything I do.



01

Lead with curiosity



An open mind and open ears.


02

Collaborate without ego



The best work happens when we build on our collective genius. 


03

Simplify complexity



Do the hard work to craft a simple solution.


04

Champion the customer, always



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05

Have fun along the way



Praesent bibendum a elit non efficitur. Etiam et velit vitae quam aliquet fermentum. Quisque sit amet nulla dictum, cursus erat a, tempus est. 


Skills
The foundation that guides everything I do.



Service Design

Persona Definition
Journey Mapping
Systems Thinking
Opportunity Mapping



UX/UI Design

The best work happens when we build on our collective genius. 


Qualitative Research

Co-Design
Interview Moderation
Synthesis
Insights to Action
People-Centered Narratives
Industrial Design

Ideation & Sketching
Rapid Prototyping

Workshops

Engaging Activities
Facilitation
Cross-functional Collaboration




Skills
The foundation that guides everything I do.



Design

Persona Definition
Journey Mapping
Storyboarding
Ideation & Sketching
Rapid Prototyping
Systems Thinking
Opportunity Mapping



Insights

Research Methodology
Co-Design
Interview Moderation
Synthesis
Insights to Action
People-Centered Narratives


Collaboration

Creative Workshop Facilitation
Presentation & Storytelling
Cross-functional Collaboration



Strategy




Persona Definition
Journey Mapping
Storyboarding
Systems Thinking
Opportunity Mapping
Crafting Engaging Deliverables
Presenting Impactful Narratives





Design



Creative Direction
Ideation & Sketching
Rapid Prototyping
Motion Design




Insights



Designing Research Methodologies
Co-Design Activities
Interview Moderation
Translating Insights to Actionable Strategies
Advocating For the Voice of the Customer





Collaboration



Mentorship
Creative Workshop Design and Facilitation
Cross-Functional Collaboration







SUPERPOWERS
  • Workshop facilitation
  • Qualitative research
  • Translating customer insights into actionable strategies
  • Crafting impactful narratives
  • Advocating for the customer
  • Meticulous attention to detail and commitment to quality
  • Managing complex timelines and delivering against key milestones
  • Determination to get things done, roll up my sleeves and unblock tricky situations with empathy, intelligence and drive

IN THE COMMUNITY
  • Moderated the PDX Design Month panel discussion for What to Expect When Expecting...an Internship!
  • Moderated Oregon MESA’s Career Conversations: A Pride Month Celebration [read]
  • Spoke on the panel for Struktur Event RE:INVENT / RE:CONNECT [watch] 
  • Spoke on the panel for Struktur Series LEADING CHANGE [watch]









Jia Lu Ni

Portland, OR
All rights reserved.

ni.jialu@gmail.com
LinkedIn


Guiding Principles
01  – Lead with curiosity
02 – Collaborate without ego
03 – Embrace complexity
04 – Challenge assumptions
05 – Champion the customer, always